Reduce Payments-Related Churn

Customer retention is top of mind for any business with recurring revenue or subscription models, and payments play a more critical role in retention than many realize. Involuntary payments-related churn (when customers who want to stay subscribed are dropped due to payment failures) is often the single largest hidden cause of churn for such businesses.

Modo handles payments-related churn head-on. Our orchestration platform increases payment success rates by:

• Boosting authorization rates through intelligent routing, retries, and account updates.
• Recovering failed payments automatically by dynamically rerouting transactions or retrying after determined intervals.
• Catching issues before they snowball using built-in data visibility that flags at-risk accounts the moment a failure occurs.

These invisible recoveries happen in real-time without the consumer having any knowledge that there was a problem, preventing disruption to customer experience and ensuring continuity of service.

Saving a customer from involuntary churn is nearly pure upside: They've already converted, experienced your value, and merely need a quick behind-the-scenes fix to retain.

Even small improvements to payments performance can yield outsized impact to financial performance gains: Our analysis shows that reducing involuntary churn by just 12.5% can generate a 3.5% increase in revenue within 60 days. Over time, these retained customers continue to spend, boosting lifetime value and reducing new customer acquisition pressure.

Every payment that Modo saves is a customer relationship preserved. By combining intelligent orchestration, real-time recovery, and actionable insights, we help enterprises turn preventable payment failures into frictionless renewals, keeping revenue flowing and customers satisfied.

Modo keeps your customers (and your cash flows) right where they belong.