Privacy Policy of ModoPayments, LLC

Effective date: May 24, 2024

Overview

ModoPayments, LLC operates the Modo website (www.modopayments.com) and provides services to payments organizations worldwide (the “Services”). This page (the “Policy”) is intended to inform you about our policies and procedures regarding the collection, use, and disclosure of your personal information. When you use our Services, you are trusting us with your information. We understand this is a significant responsibility and work hard to safeguard the information you provide to us. By using our website and Services, you acknowledge and agree to the collection, use, and disclosure of information outlined in this Policy. The personal information that we collect is used for providing and improving our services. We will not use or share your information with anyone except as described in this Policy.

Information Modo Collects from You

To provide and improve your experience while using our Services, we may ask you to directly provide us with certain categories of personal information, including the following:

• Personally Identifiable Information. Information such as your name, phone number, physical address, email address, and other information necessary to register for an account to use our Services or to identify or contact you.

• Payment Processing Information. Data such as billing address and method of payment, including bank details and payment card information.

• Transaction Information. Data about your subscription for Modo Services.

Whenever you interact with our website or use our Services, we automatically collect information and data about you and your devices that is called log data. This is a common practice and is used to improve our services to you. The categories of information automatically collected about you include the following:

• Device and Network Activity Information, including information such as your device’s Internet Protocol (“IP”) address, device identification, “cookie” or other tracking information, the type of browser and/or device you are using to access our Services, and the page or feature you requested, the time and date of your request, the time spent on those pages or features, and other website statistics.

• Location data, including the location of your device and, in some circumstances, IP-based geolocation information and Global Positioning System (GPS) information when you permit collection of location information through your device settings.

How We Use Information We Collect From You

We use personal information to provide our services, process transactions, communicate with you, and to comply with the law.

• Provide Our Services. We collect personal information necessary to provide and improve our Services to you.
• Transaction Processing. We collect data such as your name, purchase, payment details, and contact information in order to process your transactions.
• Communication with You. To reach out to you about your account or transactions, respond to your communications, request or provide information, or otherwise interact with you regarding the Services.
• Legal Compliance. To comply with applicable laws, regulations, legal process, court order, lawful governmental requests, or other legal obligations.

We retain and store collected information as long as reasonably necessary for the purposes for which it was collected, including as described in this Policy, or as required by law.

Cookies

Cookies are files with small amount of data that are used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these cookies to improve our Services to you. We also provide the option to you to either accept or refuse these cookies, and to know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some of our features.

Sharing of Collected Information

We may share the information we collect about you with third parties and service providers who perform work tasks assigned to them on our behalf. However, any service providers we employ are obligated not to disclose or use the information we share with them for any other purpose beyond what is necessary to assist us.

• Service Providers. We may employ third party service providers who operate at our direction to help us provide, maintain, facilitate, and improve the Services that we provide to you, including information technology support, maintenance, and support. For example, we engage analytics service providers who use the information we collect to help us understand how you and others use our Services.
• Subsequent Owner or Operator of the Services. We may share information with a subsequent owner or operator to enable them to continue to operate and provide the Services in the event of a transfer or sale of assets, change of control, merger, restructuring, financing, acquisition, divestiture, dissolution, or other similar transaction or corporate change.
• Law Enforcement and Other Authorities. We may disclose information about you if we determine it is reasonably necessary and appropriate to do so to comply with applicable laws, regulations, governmental requests, court orders, investigations, or audits, or to protect the rights, property, or safety of Modo and its users.

Security

We value your trust in providing us your information and continuously strive to use commercially acceptable standard means of protecting it. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

Links to Other Sites

Our services may leverage other external sites or services that we do not operate. For example, if you click on a third-party link, you will be directed to that site. Therefore, we strongly advise you to review the privacy policies of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect information, including personal identifiable information, from children under the age of 13 or other individuals who are not legally able to use our Services. In the case we discover that a child under the age of 13 or someone not allowed to use our Services, has provided us with personal identifiable information, we will promptly delete it, unless we are legally obligated to retain such data. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to delete their data.

Changes to This Privacy Policy

We may update this policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new privacy policy on this page. These changes are effective immediately.

Contact Us

If there are any questions regarding this privacy policy or ModoPayments’ services, you may contact us using the information below.

ModoPayments, LLC
P.O. Box 861765
Plano, TX 75086-1765
(214) 238-4790
support@modopayments.com